Online Support System - Give Your Customers Total Satisfaction with Solid, Quality Support Services

swDesk Online Support System

swDesk is an innovative, flexible and cost-effective customer relationship management (CRM) solution that delivers true business value to companies of all shapes and sizes, from small and medium-sized businesses to large enterprises. Customers around the globe use swDesk to reduce response times, streamline support, and track productivity to provide superior customer service.

Product Highlights

  • Full Product + Free Setup — only $99
  • Unlimited number of tickets allowed
  • Users create tickets via web interface or direct email submission
  • Powerful & searchable knowledge base: user’s feedback, ratings, unlimited sub-categories
  • Support for email and attachment uploads
  • Quick and easy signup for your customers
  • Fully customizable design with easy integration
  • Multiple languages interface support
  • Advanced staff tools such as tasks, reminders, private messaging and more
  • Advanced canned responses tool to access predefined response templates
  • Detailed reports & performance tracking
  • Custom fields for ticket submission page
  • Full six months of free technical support
  • Free installation to your server
  • MS Windows Notification Utility (Read more)

Product Features

  • Both Web & Email Interfaces

    A ticket system for interaction between your staff and end users, providing both web and email interfaces for users and staff.

  • Searchable Knowledge Base

    A searchable, category driven Knowledge Base providing a self-service option for your customers.

  • Teamwork Tools

    Useful teamwork tools for your staff (ticket locking, tasks manager, private messaging, etc.)

  • Statistics & Reporting

    Detailed statistics and reporting functionality

  • Multi-language

    Multiple language user interfaces (for staff and users areas). Currently supports: English, Spanish and Russian languages. Easy to add your own languages.

  • Advanced Configuration

    Advanced administration controls such as permissions editor for departments and technicians, extensive system settings, etc.