Online Support System - Give Your Customers Total Satisfaction with Solid, Quality Support Services
swDesk Online Support System
swDesk is an innovative, flexible and cost-effective customer relationship management (CRM) solution that delivers true business value to companies of all shapes and sizes, from small and medium-sized businesses to large enterprises. Customers around the globe use swDesk to reduce response times, streamline support, and track productivity to provide superior customer service.
- Full Product + Free Setup — only $99
- Unlimited number of tickets allowed
- Users create tickets via web interface or direct email submission
- Powerful & searchable knowledge base: user’s feedback, ratings, unlimited sub-categories
- Support for email and attachment uploads
- Quick and easy signup for your customers
- Fully customizable design with easy integration
- Multiple languages interface support
- Advanced staff tools such as tasks, reminders, private messaging and more
- Advanced canned responses tool to access predefined response templates
- Detailed reports & performance tracking
- Custom fields for ticket submission page
- Full six months of free technical support
- Free installation to your server
- MS Windows Notification Utility (Read more)
Both Web & Email Interfaces
A ticket system for interaction between your staff and end users, providing both web and email interfaces for users and staff.
Searchable Knowledge Base
A searchable, category driven Knowledge Base providing a self-service option for your customers.
Useful teamwork tools for your staff (ticket locking, tasks manager, private messaging, etc.)
Statistics & Reporting
Detailed statistics and reporting functionality
Multiple language user interfaces (for staff and users areas). Currently supports: English, Spanish and Russian languages. Easy to add your own languages.
Advanced administration controls such as permissions editor for departments and technicians, extensive system settings, etc.