swDesk Online Support System

swDesk is an innovative, flexible and cost-effective customer relationship management (CRM) solution that delivers true business value to companies of all shapes and sizes, from small and medium-sized businesses to large enterprises. Customers around the globe use swDesk to reduce response times, streamline support, and track productivity to provide superior customer service.

• Features
• Screenshots
• FAQs
• Pricing
• Live Demo

Product Highlights

• Full Product + Free Setup — only $99
• Unlimited number of tickets allowed
• Users create tickets via web interface or direct email submission
• Powerful & searchable knowledge base: user’s feedback, ratings, unlimited sub-categories
• Support for email and attachment uploads
• Quick and easy signup for your customers
• Fully customizable design with easy integration
• Multiple languages interface support
• Advanced staff tools such as tasks, reminders, private messaging and more
• Advanced canned responses tool to access predefined response templates
• Detailed reports & performance tracking
• Custom fields for ticket submission page
• Full six months of free technical support
• Free installation to your server
• MS Windows Notification Utility (Read more)

Product Features

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  Both Web & Email Interfaces

  A ticket system for interaction between your staff and end users, providing both web and email interfaces for users and staff.

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  Searchable Knowledge Base

  A searchable, category driven Knowledge Base providing a self-service option for your customers.

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  Teamwork Tools

  Useful teamwork tools for your staff (ticket locking, tasks manager, private messaging, etc.)

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  Statistics & Reporting

  Detailed statistics and reporting functionality

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  Multi-language

  Multiple language user interfaces (for staff and users areas). Currently supports: English, Spanish and Russian languages. Easy to add your own languages.

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  Advanced Configuration

  Advanced administration controls such as permissions editor for departments and technicians, extensive system settings, etc.