swDesk HelpDesk Software Additional Features

Additional Features

swDesk has a number of additional features designed to improve the quality of your company’s customer service. One of the most powerful additional swDesk features is the Canned Responses Tool. This is a list of pre-defined response templates conveniently organized into categories, which technicians may use while responding to tickets. Using this tool ensures a more professional answer, decreases response times and improves overall accuracy.