swDesk HelpDesk Software Screenshots

swDesk Screenshots

View screenshots of swDesk’s major sections. After viewing the below screenshots, we recommend that you view an online demo.


Clients Area

The web based area where your customers submit and track tickets, browse the Knowledge Base and use the other client features of swDesk. Template Driven and Fully Customizable.

  • Front page of the clients area
  • Ticket submittion via web form
  • User tracks a ticket using his email and ticket ID
  • User views tickets list using his email address
  • User reads article in Knowledge Base

Technicians and Administrators Areas

Secure area designed for your company’s support technicians. This is where your staff members login and respond to customer requests and utilize other help desk and productivity tools available.

  • Technician's main tickets view
  • Technician replies to a ticket
  • Staff member adds a Knowledge Base category
  • Technician views Knowledge Base articles
  • Administrator setup Ticket System preferences
  • Administrator setup Mail Options
  • Administrator edits an email template
  • Adminisrator edits a technician profile
  • Technician adds a task
  • Staff member view the list of tasks